BHIB Councils Insurance use XMAP to improve customer management

BHIB Councils Insurance use XMAP to improve customer management

Who are BHIB Councils Insurance?

BHIB Councils Insurance are one of the leading independent insurance brokers in the UK. They are based in Leicester and pride themselves on offering great cover at the best price possible. Their focus is on providing insurance to the Town and Parish Councils in England and Wales.

 

What do they use XMAP for?

The BHIB team use XMAP internally to plot their existing customer base on a map to see the distribution of their customers. This gives them two key benefits:

  • they can see where particular campaigns have worked well and where they have built trust and loyalty with customers, and,
  • they can plot where claims and issues have arisen to see if there's a geographic correlation. This can help them guide their education and training programme.

 

Sharing the power of maps

One of the unique things that BHIB Councils Insurance do is provide licences of XMAP (branded as Parish Online) to their customers. This allows their Local Council customers to use the software to plot their assets on a map and assign replacement values, when it was last valued, and photographs of the item. This helps the council understand what they're responsible for and makes their asset list more accurate.


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Date

24 March 2021

Categories

Insurance
Geoxphere
Parish Online
Ordnance Survey
Obliquo
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